Service Delivery Volunteer

Have you got what it takes to help ensure victims and witnesses are given the support they need and the respect they deserve?

Many people face the effects of crime alone and confused. Your support helps individuals and their families to feel stronger, understood and able to move forward with their lives.

What will you be doing?

  • Contacting people who have been victims of crime, either over the phone, at the victim’s home or another mutually agreed location.
  • Clearly explaining the role of Victim Support and empowering victims to overcome the emotional, psychological and practical effects of crime.
  • Communicating in a way that is appropriate to the person being supported.
  • Helping people explore how their experience of crime has affected their lives and identifying ways to enable them to recover from the experience.
  • Working with people to identify their individual needs and helping them to choose options they feel are right for them.
  • Identifying situations where we cannot directly meet the needs of the victim and working with the client and the manager to make appropriate referrals.
  • Liaising with staff to arrange practical help for victims (such as lock fitting).
  • Promoting the rights of people you support and respecting diversity.
  • Giving information about other agencies and their procedures.
  • Giving information and help with applications for criminal injuries compensation.
  • Attending training, support sessions and volunteer meetings.
  • Keeping your manager informed of actions and progress on each case.

How to apply?

To apply please read the volunteer role description and fill in the volunteer application form.