There are multiple resources available online that focus on Universal Credit and we’ve collated some of the better ones here – including official guidance published by the Department for Work and Pensions.
We will also use this space to highlight any upcoming training opportunities for frontline staff.
Citziens Advice have dozens of pages of information on benefits which are straightforward to navigate and can be accessed here.
Department for Work and Pensions
The DWP have produced a number of resources that local organisations can refer to when acting on behalf of residents:
- The latest DWP updates
- Organisation structure and contact details (contact email@example.com for details)
- Third party escalation process (contact firstname.lastname@example.org for details)
- Online resource
Southwark Law Centre have helpfully produced a list of frequently asked questions (updated June 2020) about Universal Credit which you can view here.
You can view an update on options for those with No Recourse to Public Funds (NRPF) status in light of coronavirus HERE.