Come and join this friendly frontline worker online training session!
Delivered by UNLT Energy Champions on the topic of energy efficiency to frontline workers with the purpose of empowering individuals who might not normally engage with residents about energy efficiency, to provide some basic advice, and also to know where to refer people for further advice and support.
The Energy Outreach Project frontline worker training covers:
• Information on how residents can save energy and money in their homes and how to stay warmer during the cold winter months
• Guidance on how to deliver the training to residents
Tailoring training – Focusing on the right information for the particular group/individual, building rapport
Information – Threshold for low-income families, temperature for homes, savings to be made through changes made at home
What help is available – Warm Home Discount, Priority Service Register, advice around energy efficiency, reducing costs
Expectations – Reminder of the role you have, what to do when you are unsure, ensuring correct information is provided through up-to-date research
Upper Norwood Library Trust is an independent charity, formed in 2012 by local residents.
