Resources / Training

There are multiple resources available online that focus on Universal Credit and we’ve collated some of the better ones here – including official guidance published by the Department for Work and Pensions.

We will also use this space to highlight any upcoming training opportunities for frontline staff.


Advising Communities fact sheet

Advising communities have produced a basic information sheet that effectively acts as an introduction to universal credit. Feel free to share widely: Understanding Your Universal Credit Account


Citizen Advice Online Information

Citziens Advice have dozens of pages of information on benefits which are straightforward to navigate and can be accessed here.


Department for Work and Pensions

The DWP have produced a number of resources that local organisations can refer to when acting on behalf of residents:


Southwark Law Centre Frequently Asked Questions

Southwark Law Centre have helpfully produced a list of frequently asked questions (updated December 2018) about Universal Credit which you can view here.


West London Mission Universal Credit Workshop

This one-day interactive workshop is for staff or volunteers of organisations working with benefits claimants who might be affected by the change.

Learn about:

  • The key changes Universal Credit brings
  • The challenges and opportunities it presents
  •  How we can support people to make and maintain their claims
  • Accessing specialist advice and local support

Future training dates will be added when they become available.