Many of the local and national services that clients need have been, or are being, moved online.This can disadvantage people who do not have the necessary knowledge, skills or technology to access and use online services.

The Citizens Advice new Digital Inclusion Project (planned to start this Autumn) will help people to access and use online services, and help them to develop the skills and confidence they need to use digital technology effectively and safely.


The role of the Digital Support Volunteer is to:

  • Support clients to access and use digital services. 
  • Enable clients to develop the skills and confidence they need to use digital technology effectively and safely.
  • Refer and signpost clients to other services for further help, appropriate to their needs.
  • Record information as required
  • Prevent future problems by identifying issues that affect a lot of clients and contributing to our research and campaigns work
For example this may include helping clients to:   
  • obtain information on the internet
  • access Universal Credit work journals
  • register for the Homesearch service
  • complete online forms
  • conduct a job search and apply for jobs online
  • create and upload documents to the internet
  • use the internet to manage money, including online banking and price comparison sites
  • understand internet safety


  • Where and When: The Digital Inclusion Project will be delivered from a number of locations across the borough of Southwark.   
  • Time commitment: 1 day per week (likely to be 10 am–4 pm) for a minimum of 6 months.   
  • There is a training programme for this role.

Skills & Abilities

  • Competence and confidence in using IT
  • Clear and accurate communication skills, both spoken and written.
  • Ability to listen, understand and use information
  • Ability to work in a team, be organised and manage time effectively
  • Ability to meet time requirement for this role
  • Ability to recognise the limits and boundaries of the role

Personal Qualities:

  • flexible, open minded and non-judgmental
  • friendly and approachable, and sensitive to the needs of others
  • willing to learn and develop skills, to give and receive feedback and to challenge
  • constructively
  • aware of issues affecting society and committed to social justice
  • committed to and understand CAB aims, principles and equal opportunities policy.

For more information and to apply, please visit their website