Community Southwark offers a mentoring service for PQASSO which is widely recognised as one of the leading quality systems in the voluntary and community sector and has been adopted by thousands of organisations wishing to be more efficient and effective.

We run introductory workshops on the PQASSO quality system and can provide ongoing information and support for organisations wishing to use PQASSO as a self-assessment tool.

Mentoring from Community Southwark

Victor Momodu (Development Officer) has undertaken training by the Charities Evaluation Services as a PQASSO Mentor. This means he is fully qualified in the use of PQASSO and the skills and techniques to support organisations using the system.

As PQASSO mentors Community Southwark are authorised to use PQASSO materials and have access to ongoing mentoring training, support and information.

For further details and to find out more about how we can support you, please contact development@communitysouthwark.org or 020 7358 7020

PQASSO Quality Standard
PQASSO has been around for almost 30 years and is one of the leading quality assurance systems used by the voluntary sector in the UK. It was developed in 1997 by the Charities Evaluation Service and designed for use by all sizes of organisations.

The system offers a staged approach to implementing quality through (currently) three levels of achievement which means you can move from one level to the next until you achieve all three levels.

The PQASSO 4th edition standard has been released and the levels available will reduce from three to two. Assessment against the 3rd edition will continue until at least autumn 2017.

It is important to maintain the position at the level that you achieve and remain until you are ready to progress to other levels.    


PQASSO is a self-assessment tool and an organisation can progress by using the work-pack containing the standards and indicators.

It is built around 12 quality areas which cover all aspects of an organisation to enable it run effectively and efficiently.

As a self-assessment tool an organisation is able to control the process and pace at which the standard is implemented.

Uses for PQASSO

PQASSO is a holistic quality assurance system and has many uses:
• It has a strong outcomes focus and helps to measure the differences to the organisation and service users that come about through planning and implementing improvements;
• can be used as a health check tool;
• can be used to help identify and manage risk;
• it is used as a governance tool;
• it is used to support continuous improvements.

External assessment and recognition

Most organisations are choosing to work towards the externally assessed PQASSO Quality Mark standard, which validates an organisation’s progress made through self-assessment. The external audit is carried out by PQASSO Quality Mark peer reviewers, who are members of the voluntary and community sector and have been trained for the role.

In recent years the PQASSO Quality Mark has received the endorsement of the Charity Commission for all three levels of the Standard. This means that those organisations achieving the Quality Mark will receive the Commission’s badge of approval which signifies that they meet the ‘Hallmarks of an Effective Charity’.

How long will it take to develop and achieve the PQASSO standard?

It will depend on a number of factors including commitment and resources available to support the process within your organisation. You should however pencil in about six to twelve months on average.

Developing and implementing PQASSO

If you are interested in achieving a PQASSO Quality Mark you may want to read the following resources:
• PQASSO – the basics: https://www.ncvo.org.uk/practical-support/pqasso

• PQASSO Quality Mark and how much it would cost: https://www.ncvo.org.uk/practical-support/pqasso/pqasso-quality-mark

• How to achieve the PQASSO Quality Mark: