This section describes what Community Southwark did in realtion to building organisational capacity and the impact it had.
What we did
Community Southwark provides 1:1 advice and support for any voluntary and communtiy organisations operating in Southwark. This support is free and is provided via the Community Southwark website, over the telephone or in dedicated 1 hour sessions (sustainability surgeries). Our aim is to help voluntary and community organisations be ready and prepared for change - whatever that might be - and to ensure they are well managed. The following statistics give an overview of how we supported organisations:
- 215 organisations supported between April 2013 and March 2014 (9% increase on previous year)
82 one off enquiries | 133 more intensive case work. The topics covered included:
- Fundraising 36%
- Governance 24%
- Starting up an organisation 11%
- Premises issues 6%
- Human resources and safeguarding 8%
- Business planning 2%
- Other 13%
- We held 21 sustainability surgeries which were attended by 62 organisations. Most common enquiries were: starting up an organsation (24%); governance (23%); and, fundraising (15%).
- 57 organisations were supported to access over £750,000 of fudning from Southwark Council, Big Lottery and other local charitable foundations.
What organisations/groups thought
- 57% of Community Southwark members stated that this support made a postive difference to the management of their organisation - 23% found it helpful but it didn't change how they worked. Source: Community Southwark Members' Survey 2014
- In terms of the accessibility, usefulness and timeliness of the funding advice and support provided by Community Southwark, they were all rated 8 out of 10 (10 being brilliant). Source: Community Southwark Members' Survey 2014
- 75% of attendees at sustainability surgeries felt that the knowledge of Community Southwark staff was excellent. Eight out of 10 felt that the support provided was excellent. Source: Sustainability Surgery feedback 2013-14.
What impact did it have
We asked organsaitons (at two points over a 14 month period) how they felt they were performing against the following areas (see the scale below). The scores that are presented below are the averages from both surveys (2013 = 84 respondents; 2014 = 64 repsondents):
- Adequate levels of income for the next few years: 4.6 (2013) 5.2 (2014) 13% improvement
- Planning well ahead to find future funding: 6.0 (2013) 6.6 (2014) 10% improvement
- Healthy range of sources of income: 4.9 (2013) 5.4 (2014) 10% improvement
- Taking advantage of new funding opportunities: 6.0 (2013) 6.2 (2014) 3% improvement
GOVERNANCE AND LEADERSHIP
- The board and staff make sound and well communicated decisions: 6.1 (2013) 7.5 (2014) 23% improvement
- The board and senior staff work well together: 6.5 (2013) 7.8 (2014) 20% improvement
- There is proper scrutiny, accountability, legal compliance and risk management: 6.8 (2013) 8.2 (2014) 21% improvement
- The leadership have the backing of the rest of the organisation: 6.2 (2013) 8.1 (2014) 31% improvement
- Use time, money, premises, IT, assets and energy efficiently: 6.7 (2013) 7.4 (2014) 10% improvement
- Good financial management: 7.4 (2013) 7.7 (2014) 4% improvement
- Resources are wisely invested: 6.7 (2013) 7.8 (2014) 16% improvement
- Manage costs and energy use: 6.5 (2013) 7.6 (2014) 17% improvement
- Use new technologies to their full potential: 6.2 (2013) 6.7 (2014) 8% improvement
Scale: 1-2 nothing is happening; 3-4 starting off, aware of what need to do; 5-6 doing OK, adequate practice; 7-8 mostly good practice; 9-10 really strong practice, always looking to improve
We understand that organisations receive guidance from a variety of sources but we believe Community Southwark made a strong contribtuon to the changes described above. The case examples below show the tangible impact the support and advice Community Southwark has provided has had on individual organisations.
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